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Application error topics：Communication error

#1

When I try to log in with the desktop application
I get an error and it does not work properly.

Our Internet administrator has investigated the packets.
As a result, we were able to confirm that the proxy set in Internet Options is not being used when using this application.

So my question is, does this application
Does this application support the use of proxies?

Also, are there any other URLs that should be allowed in the firewall other than the ones answered in the following URL?

*ttps://forum.shapespark.com/t/communication-error/2754

・cloud.shapespark.com
・storage.googleapis.com

This error only occurs in the Destop application.
In a web browser, the error does not occur. It works normally.

#2

Shapespark supports HTTP and HTTPS proxies. It reads the proxy address from HTTP_PROXY and HTTPS_PROXY environment variables. Could you check if one of these variables is set for the user or computer?

#3

The proxy address you are using is set to an address starting with “http://”.

#4

The same error occurs when I set the following URLs to be allowed in the proxy exception settings

・cloud.shapespark.com
・storage.googleapis.com

#5

If you are using http:// proxy, then please add HTTP_PROXY=http://... environment variable. Please, log out and log in to your Windows account after making this change.

#6

Thank you for your answer.I’ll check it out.

As another example, if I am using a proxy address that does not use “HTTP” and “HTTPS”, is there anything I can do about it?

#7

Could you ask your Internet administrator what proxy type it it? It might be that Windows settings may silently assume the proxy is HTTP one if the protocol is omitted.

#8

By adding HTTP_PROXY=http://… to the environment variable, and the error was successfully resolved in the verification environment. Thank you very much.
However, the system administrator informed us that there are some concerns as follows, and that we cannot configure the settings in the production environment.

(1) Will the addition of this environment variable have any negative impact on other applications, etc.?
(2) Are there any other effective solutions?

Could you please confirm the above two points?

#9

This setting affects only the applications that needs to access the Internet and deliberately read the HTTP_PROXY variable to find out the proxy settings automatically. I assume that in your environment all HTTP communication should go through the HTTP proxy, so setting the variable won’t harm such applications. If the other applications are already access the Internet without issues, they must be reading the proxy settings through some other means. Adding HTTP_PROXY variable with the same proxy settings won’t impact them.

Unfortunately, we are not aware of other solutions now, but we plan to support Windows proxy settings directly, without the need for HTTP_PROXY variable in Q1’2022.