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Click on 3D model feature performance issues

Hi,

We are currently using Shapespark click on 3D model feature, and we are experience delay issues where the Scene takes a lot of time to react to the mouse-over, especially when changing the 3D model button texture, and also after the click while opening the side menu. In the worst cases, this delay is even causing website crashes, so we really need help fixing this.

Video of Delay: Dropbox - 3D Model Click delay.mp4 - Simplify your life

Video of Crash: Dropbox - 3D Model Click crash.mp4 - Simplify your life

Do you have any tips on how we can optimize this interaction? Is this something related to texture optimization, code or even 3D optimization?

Thanks, would love to get your help as soon as possible!

Could you share the link to the scene with us, so we could take a closer look at it? If the scene is not public, send the link through forum’s PM or support@shapespark.com