Hello,
Why does this “failed to generate web textures” error message appear?
Is it the shape of some texture in the scene? I use only .JPG and .PNG.
If there is any restriction on texture (RGB, CMYK, …) please inform me.
thankful
Could you send your local version of this scene to support@shapespark.com, so that we could take a look at it? You can find it in C:\Users\YOUR-USER\Documents\Shapespark.
Hi,
The scene is simply not exported. I started it (external_01) in this email account but there are only a few days left to expire. So, in order to complete the scene, I had to create another account (vaz, email tiago_lilia@hotmail.com). I intend to conclude it to know if the shapespark really can produce external scenes and not only internal scenes.
thankful
I see. Would it be possible to share the SketchUp file with support@shapespark.com (eg. via WeTransfer)?
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Yes. I sent yesterday
We are unable to reproduce the error on our computers. Could you send us a problem report from the Help & Support of the main Shapespark window just after you enounter this error for the next time? Please enable the Attach Shapespark logs to the report option, so that we could analyze the log files.
Thank you!
I have same problem, what can i do?
hi sr have a god day i sent my proyect to the previous post a need really your help i have same problem
@Adamz, could you send us a problem report from the “Help & Support” tab of the destop application? The report will contain application log files giving us more information about the issue.
hello, i have same problem, coulr you help me?, please 
, i can’t find the corrup BMP texture
@thao_nguyen, I’ve noticed you sent us a problem report from the desktop application. Let’s continue the discussion via email.
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