Hi,
Can someone help me checking why I can’t load my tour on mobile phone?
I tried to send a message with the tour link but received no reply.
Could you share a link to the scene with us? If the scene is not public, you can use support@shapespark.com email or forum’s private message.
Thanks for the link. Unfortunately, your scene is too complex for mobile phone browser capabilities. The scene has more than 17M triangles, whereas we suggest not to exceed 4M. Take a look at https://help.shapespark.com/hc/en-us/articles/4827097566609-How-to-optimize-scene-geometry- to learn how to optimize the scene geometry.