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I don't see the full screen button on what I uploaded on our own server

I don’t see the full screen button on what I uploaded on our own server.
On Internet Explorer.

It is also displayed in “Internet Explorer” when uploading to the Shapespark server.
Is there a problem with the system?

Please let me know if you need information to investigate the cause.
I’m sorry,
I’m not familiar with servers, so I’d appreciate it if you could give me the information I need.

Thank you.

Have you embedded your website in an iframe? If so, you have to add the allowfullscreen attribute to the iframe, as described in: https://help.shapespark.com/hc/en-us/articles/360008918897-Embed-a-scene-in-a-website

If the scene is not inside an iframe, could you send us a link to the version on your server?

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Thank you for your polite reply, wojtek.
We will contact you again if we cannot resolve it.