Starting from May 20th, 2025, there was an error in uploading the model. I tried to upload two boxes but still encountered an error. Please review and reply with the reason. The situation is urgent. Thank you
Hi,
Could you use Help & Support form in Shapespark to report this problem again to us? This way we will also get different logs which will help us to figure out what is going on.
Also it would be very useful, if you could send us the scene which fails to upload. Shapespark scenes are stored in C:\Users[your_user_name]\Documents\Shapespark directory. Just find there the directory with the problematic scene, zip it and send it to us.
Best regards