I exported a scene via fbx from cinema4D before,
When I “Upload” the scene today after “Update” via fbx, I get the following error.
“Scene upload failed: internal error”.
The same error occurs in all scenes.
Hi,
Could you report this error through help&support form in Shapespark? This way we will get the logs from your computer.
Also, do you have problems with upload only? For example, can you open your scenes in the desktop editor?
The only problem is uploading,
It opens fine in the desktop editor.
In that case it would be very helpful if You could report the error through help&support.
Alternatively you could send us the logs which are stored in directory:
C:\users\your_username\AppData\Local\Shapespark\log
(There should be 2 files in this directory).
I think that we have found the source of this problem.
We have a fix and we should be able to release it no later than tomorrow.
We’ve just released Shapespark 3.3.5, which contains a fix for this problem.