Hello,
We’re encountering a recurring issue in a Shapespark scene integrated into our platform.
Context:
- Multiple users connect simultaneously to a Shapespark scene.
- Everything works as expected at first: avatars are visible to all participants.
- After a certain period of time, one or more users become invisible to others, without any apparent disconnection.
- New users who join the scene after this occurs can see the missing avatars normally.
Worsened scenario:
In some cases, all avatars disappear for all participants at the same time.
We observed the following console log at that moment:
txt
CopierModifier
walk.min.js:6711 Cannot attach presentation stream of a user u-1006 The user was not found.
This suggests a desynchronization between users and their visual representation in the scene.
Questions:
- Is there a way to force an update or resynchronization of user presence without reloading the scene?
- Is this behavior known, and are there recommended settings or best practices to avoid this type of desynchronization?
- Is there any method to detect on the client side when an avatar becomes invisible to others, so we can respond accordingly?
We’re happy to provide additional logs or screen captures if needed.
Thank you in advance for your help,
Cédric