Cant open shapespark

Antonio_Perez · June 19, 2018, 5:51pm

Hi.
To the point, cant open shapespark , it just updated to the latetest version ( Shapespark 1.6.3) and it wont open.
help plss.
error%20shape

wojtek · June 19, 2018, 8:07pm

Hi,

Could you try uninstalling and installing Shapespark again (using the version downloaded from Shapespark )?

If it still does not work, could you send us the contents of the C:\Users<YOUR-USER>\AppData\Local\Shapespark\log folder (eg. via https://wetransfer.com/ )?

One of potential reasons for such an error is antivirus software blocking Shapespark server from running. May I ask you what antivirus you are using?

Antonio_Perez · June 20, 2018, 10:37pm

Hi.
Already solved the problem thanks a lot anyway.

wojtek · June 21, 2018, 1:25pm

Great!

May I ask, what you did to solve the problem?

Antonio_Perez · June 21, 2018, 2:13pm

I found that there was an update of shapespark, i just restarted the program. XD