Back to the Shapespark home page

Communication error

Revit add-in
When I log in, a communication error is displayed.

(There is no problem logging in to the browser page.
Only desktop apps and Revit add-ins are detected.)

I think it’s because of the security of the intranet environment.

I would like to ask our IT administrator.

Would you tell me the port and IP address required to access ShapeSpark.

Best regards.

Yes, it may be related to firewalls, antivirus software etc. Could you try to disable them for a moment to check if it helps?

We use HTTPS (port 443) to communicate with services cloud.shapespark.com,
storage.googleapis.com but the IP addresses may vary depending on your location.

1 Like

@tomek
Thank you.
Try disabling your firewall and antivirus software.

but the IP addresses may vary depending on your location.

Also, does “Location” mean the area you live in? (It’s Japan.)
Does IP address mean dynamic?

Our main address is static (35.186.180.71) but we also use storage.googleapis.com where IP address is dynamic in some ranges. Here you can find information how to obtain the ranges: Obtain Google IP address ranges - Google Workspace Admin Help

1 Like