Hi All,
I cannot export my model from sketchup to shapespark. I am getting the following message :
Can you advise please?
Hi @JOHN
The Shapespark desktop application must be running when you export a SketchUp model to Shapespark.
If you get this error even when the Shapespark desktop application is running, it may be an antivirus/firewall blocking Shapespark.
Hi
i also disable the antivirus and firewall block but the problem is not solved
show me this message.
shapespark communication error
INTERNAL SERVER ERROR
(HTTP CODE 500 )
Please help us.
We have investigated the issue based on the logs provided by the user, with the following result.
The logs indicated that the exporter has problems handling a texture file: bathroom-floor-tiles-texture-white-white-bathroom-tiles-texture-bathroom-floor-tile-texture-tiles-texture-seamless-marble-floor-tile-bathroom-tile-home-interior-decorations-pictures.jpg
Are you able to identify which material has this texture and perhaps rename it to have a shorter name?