Hi everybody,
I have problem exporting 3dsmax file to shapespark.
Material of the floor and the ceiling, black shadow cast over it.
Please help me solve it.
Hi!
It looks like there’s a problem with the normals in your model. You can find a solution to this issue here: https://help.shapespark.com/hc/en-us/articles/7387358673809-Normals-weird-shadows-on-geometry
Let me know if you will have any further questions 
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Tks you, I checked all modeling in 3dsmax 2026 and save all to 3dsmax2023, everything ok 
, I think model in 3ds2026 error !!! I hope new update Shapespark for it !
Thank you for letting us know. I will investigate this issue.
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