Got this error while exporting this model

Antonio_Perez_Cabral · December 5, 2019, 4:24pm

Hello.
I’ve tried to export this model, and this error appears, it seems to be a corrupted texture, maybe the name of it its too long or I mean I don’t know, what can I do to solve the problem?

wojtek · December 5, 2019, 5:20pm

Hi @Antonio_Perez_Cabral, welcome to the forum!

I think the name length is the issue. We’ll add a fix for it in the next release.

For now, could you identify this texture file in SketchUp and shorten the file name?

Antonio_Perez_Cabral · December 5, 2019, 5:42pm

Thanks for the reply.
i´ll try to find it but untill now i still havent found it.

wojtek · December 5, 2019, 10:44pm

If you still haven’t found it, please share the SketchUp file with us (eg. via send.firefox.com), and we’ll try to help you.

Antonio_Perez_Cabral · December 6, 2019, 3:58pm

HI @wojtek
I think i’ll send you miy model haha, cant find the bloody texture.
Can you provide me with an email adress so i can send you my model, or what should i do?

wojtek · December 6, 2019, 4:04pm

Hi @Antonio_Perez_Cabral,

You can use some service for transferring large files. For example, https://send.firefox.com or https://www.wetransfer.com allow you to upload a file to the service, and then give you a download link to pass to the receiver.

Antonio_Perez_Cabral · December 6, 2019, 5:11pm

ok i’ll do it
whats the email adress pls

wojtek · December 6, 2019, 5:38pm

You can use support@shapespark.com

wojtek · December 8, 2019, 9:26pm

This is the material containing the texture with very long file name:

If you shorten the file name, the export will succeed.

Antonio_Perez_Cabral · December 9, 2019, 5:40pm

THANKS¡¡
it worked.