A barrier is formed when your client is watching something on his screen and asks you about it but you can not see what he is pointing out to you!
I would like there to be a way to see what your client sees and talk about it! Yes, there is a way to do it:
- Ask your client to install Teamviewer QuickSupport (is free) on their phone, tablet or computer
- install it too
- Your client can share your screen with you and you will see what he is seeing on his screen. You will be able to guide him on the journey!
Below is an example of what the screen of an iPhone 6 looks like on a Acer Aspire PC using this technique. You do not need cables and both can be anywhere.
I hope this can help someone!