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Installation Problem


#1

I keep getting the following error when I try to install 1.5.5


I do have Admin rights (that is how I have installed all other software).

Software finally installed but now the Python software has been blocked by AVG Free - I am trying to get it unblocked.


#2

The error from your screenshot looks like an anti-virus false positive which blocks the installer from running.

A possible reason is that the file has just been released and is not yet in AV databases, including cloud ones.

Are you able to run Shapespark now? If not I can provide you with the previous installer, so you could work with the 1.5.4 version until the issue is resolved.


#3

The installer I ad was 1.5.3 and it installs fine so if you can send me the 1.5.4 version at least I could get up to that version…:slightly_smiling_face:


#4

I’ve sent you a link via PM.


#5

Thanks - I am back to 1.5.4 now. I appreciate your patience and sorry to by such a PITA.


#6

No problem at all.:slight_smile:

We’ll see what we can do to avoid anti-virus false positives.


#7

Thanks, I am looking forward to some things I saw mentioned in the 1.5.5 update.


#8

We’ve sent false detection report to AVG. Hopefully, they will fix it and prevent it from happening for the future Shapespark versions.


#9

Got closer today but then got another error message and it created a log file which I am attempting to attach for you.