ntxdave
February 21, 2018, 5:04pm
1
I keep getting the following error when I try to install 1.5.5
I do have Admin rights (that is how I have installed all other software).
Software finally installed but now the Python software has been blocked by AVG Free - I am trying to get it unblocked.
wojtek
February 21, 2018, 5:42pm
2
The error from your screenshot looks like an anti-virus false positive which blocks the installer from running.
A possible reason is that the file has just been released and is not yet in AV databases, including cloud ones.
Are you able to run Shapespark now? If not I can provide you with the previous installer, so you could work with the 1.5.4 version until the issue is resolved.
ntxdave
February 21, 2018, 6:37pm
3
The installer I ad was 1.5.3 and it installs fine so if you can send me the 1.5.4 version at least I could get up to that version…
wojtek
February 21, 2018, 9:10pm
4
I’ve sent you a link via PM.
ntxdave
February 21, 2018, 9:38pm
5
Thanks - I am back to 1.5.4 now. I appreciate your patience and sorry to by such a PITA.
wojtek
February 22, 2018, 12:30am
6
No problem at all.
We’ll see what we can do to avoid anti-virus false positives.
ntxdave
February 22, 2018, 1:02am
7
Thanks, I am looking forward to some things I saw mentioned in the 1.5.5 update.
wojtek
February 22, 2018, 12:29pm
8
We’ve sent false detection report to AVG. Hopefully, they will fix it and prevent it from happening for the future Shapespark versions.
ntxdave
February 24, 2018, 1:56am
9
Got closer today but then got another error message and it created a log file which I am attempting to attach for you.