Loading issue for space

Hello Shapespark team,

Since this evening, we have been experiencing a loading issue that affects not only our “enactio_hold” project (ID: ZCzEKxeBezMp), but also every copy created from that space:

After publishing to the Cloud, the progress bar consistently freezes around 90%, without any 404 errors or other visible error messages.

Locally (in Atlantis/Shapespark Studio), all of these scenes (the original project and its clones) load to 100% without any issues.

We’ve tested a fresh “Update” for each space, both with and without our custom head-end.html/body-end.html scripts—same result.

No changes were made to any files or configuration between this afternoon (when everything worked) and this evening.

Other projects not derived from this space continue to load correctly under the same account.

We’ve rolled out a new version of the Shapespark viewer today. We’ll investigate the bug that you have reported. For now, we have assigned the previous viewer version to all your scenes, so they should work OK.

“OK, I’ve just checked, and everything is back to normal. Thank you very much for your responsiveness!”

1 Like

The bug has been fixed. Your scenes are using the newest viewer version again, but this time without the loading issue.