Hello Shapespark team , today i want try to get better this error who happend very often but im unable to reproduce it
so here is what i gathered :
- it happend only with 3d avatar in meeting mode
- it can happen when you are alone and inactive a long time in a meeting
- it can happend when you are more than one and active but a new connexion make everyone drop connexion except last one ( it can create cascade issue where user disconnect themself one after one when they reconnect )
- it happend without custom code
- it happend in small space ( 4 polygon 2 material )
and big scene and even if i didnt check all our scenes it happened in all our meeting session i tested since 1 week
may i ask too what is T20104 error related
i dont know if its same error but sometimes 3d avatar disapear from meeting scene so they can be invisible for me but they still continue to see me and they just vanish from my Frontend but not from the back end if i can say it like this
i dont see particular other post here related to those errors maybe its our custom 3d avatar ?
this error is here since long time but i know our user have crappy computers or crappy internet or even both and it wasnt happening to me cause i produce 3d space but never have so much time to do the meeting myself inside for hours,
but i decided to look deeper and its true even with my fiber internet ultra stable and my 3d artist robust computer there is not a day where i dont have this error many times
and our customer give masterclass, lesson, and use mostly the meeting system and i dont have any clue except our custom 3d avatar who is different.
if it can help i can share one scene on support@shapespark.com ? but like i said i feel it happend in all meeting session ( it never happened on offline session even if i stay 12h )
thanks