Good morning !
Many of my clients use a firewalls and VPN.
The problem is that they cannot use the meeting system.
Do you have a way to work around the problem?
Beautiful day !
VPNs should not be a problem, but firewalls can block meetings from working.
Meetings rely on Twilio as the audio-video infrastructure provider. Twilio provides this guide for configuring firewalls to allow traffic to Twilio servers. You can also use the network test from Twilio to check if your configuration will work.
Hello everyone !
We are having disconnection issues with avatars when users use a VPN.
Is there a solution ?
Could the users behind VPN run the Twilio Video Diagnostics App and share the report results (obtained using the button depicted below) with us at support@shapespark.com?
