Please help. all my new fbx uploads bake as all black

i have no idea wgy, nothing has changed about how i model and upload but nothing works, even files that did work fine a rendering with all objects solid black. putting in lights trying to change colors, nothing works. any ideas? im under a deadline


Could You send us Shapespark logs? They are located in C:\users\name_of_your_user\AppData\Local\Shapespark\log. You could zip the whole ‘log’ directory and send it to us.
If it would be possible to send us the problematic fbx file, that would be helpful too.

As a temporary fix, you could try baking using the cloud editor. If your scene is not too big, it should work if desktop version has some problems.