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Please Help. [WinError 2] The system cannot find the file specified shapespark

Hello, Im new to Shapespark so I dont know if the problem Im having is because of something Im doing wrong or thats just the way the software is.
I can’t export files from 3dsmax to Shapespark because of this error message.
If anyone knows how to fix this, please help me!
Thanks <3

Help me. Please :frowning:

@Doan_Nguyen, could you share the 3ds Max file with us (support@shapespark.com), so we could take a look a the issue?

I will send you the file :
https://drive.google.com/file/d/1BVJtQeW8CM0SATFYXPD1FI4vrPNt7qbS/view?usp=sharing
Thanks for your support <3

Currently I am getting this error in all software. SU, 3dsmax, import files, …
.
I think it’s a bug from Shapespark :frowning:

I was able to successfully export the scene from 3ds Max to Shapespark, so there must be some issue with your Shapespark installation. Could you send us a problem report from the “Help & Support” tab of the desktop application, so we could analyze the application logs?

I sent you the error log file
Can you help me check <3

Thanks for sending the problem report, I have replied to it.