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Scene import failed

Hi. This happened when i try to update a new FBX file
Capture

It looks like there is a bug in the FBX exporter that is triggered by this particular file. What 3D modeling tool are you using? Are there any other export formats you could try: COLLADA (DAE), glTF, OBJ?

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thanks for your reply . I think this bug happens somehow with FBX exporter in 3dsmax 2020 . I tried with the older version and it works .

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Have you tried exporting this model to Shapespark directly, using the exporter plug-in (https://help.shapespark.com/hc/en-us/articles/360014324137-Import-a-3D-model-from-3ds-Max)?

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Oh. I’m using Shapespark for a year and have’nt known this plugin . I’ll give it a go . Thank you so much

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