Back to the Shapespark home page

SOLVED - Installation 1.10.0 fails on Win10

Fatal Error
Failed to start http server

Firewalll not active
Antivirus stopped.

Hi!

Hve you tried uninstalling Shapespark and then installing it from scratch, but with anti-virus stopped also during the installation (Firewall may be active)?

Yes, with no success. Do you have some other hints?

Could you send us the aplication logs via email (support@shapespark.com)? You will find them in C:\Users\<USERNAME>\AppData\Local\Shapespark\log\ folder. The installer log file - C:\Users\<USERNAME>\AppData\Local\Shapespark\SquirrelSetup.log - might be also helpful.

Thanks for the support by wojtek, the problem was an unexistent path in my OS.

For future reference, Shapespark was unable to create a folder to store screenshots taken in the editor, because Pictures - the standard Windows location for images - didn’t exist. This prevented Shapespark from launching.

In the next release, lack of the Pictures location will not cause an error - Shapespark will use the temporary directory instead.