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Texture gone when publish


Using Ipad pro to run this,
When loading texture still there but when finish downloaded,
Texture gone

Why is this happened??

@Oattjv, may I have some questions to help us in the troubleshooting:

  1. Could you share a link to the scene with us (via forum PM or support@shapespark.com if the scene isn’t public)?
  2. Does it happen each time you open this scene on your iPad Pro, or from time to time?
  3. Does it happen also for other scenes, eg: https://demo.shapespark.com/flat-for-a-couple/ ?
  4. What iPad Pro version and iOS version are you using?

@Oattjv, we were able to reproduce the issue and are investigating it.

FYI. I am having a similar issue on some iphone types, it seems when I load the scene again textures are there but this cant be expected of all users.

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already send an email to you @wojtek

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@Oattjv, @sachaandraos, we have rolled out a fix for this issue affecting Safari and all iOS browsers. The textures should now load reliably in them.

Thats really great. Thank you for being so quick!

I am starting to get this issue again btw. Maybe 1 in every 4 or 5 loads of the scene (only on ios devices)

Is it for a self-hosted scene? Bundling the scene uses the viewer version shipped with the Shapespark desktop application, so the one which doesn’t yet contain the workaround for the Safari and iOS issue.
The self-hosting bundles will contain the workaround starting from the next Shapespark desktop application release.

It is self hosted,
Any idea when the next shapespark desktop release will be?

We plan to release the next version by the end of this week.

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