Texture gone when publish

Oattjv · May 21, 2020, 6:03pm

Using Ipad pro to run this,
When loading texture still there but when finish downloaded,
Texture gone

Why is this happened??

wojtek · May 22, 2020, 5:52am

@Oattjv, may I have some questions to help us in the troubleshooting:

Could you share a link to the scene with us (via forum PM or support@shapespark.com if the scene isn’t public)?
Does it happen each time you open this scene on your iPad Pro, or from time to time?
Does it happen also for other scenes, eg: 3D scene ?
What iPad Pro version and iOS version are you using?

wojtek · May 23, 2020, 5:24am

@Oattjv, we were able to reproduce the issue and are investigating it.

sachaandraos · May 24, 2020, 3:05pm

FYI. I am having a similar issue on some iphone types, it seems when I load the scene again textures are there but this cant be expected of all users.

Oattjv · May 24, 2020, 7:07pm

already send an email to you @wojtek

wojtek · May 27, 2020, 3:56pm

@Oattjv, @sachaandraos, we have rolled out a fix for this issue affecting Safari and all iOS browsers. The textures should now load reliably in them.

sachaandraos · May 27, 2020, 5:01pm

Thats really great. Thank you for being so quick!

sachaandraos · June 19, 2020, 9:45am

I am starting to get this issue again btw. Maybe 1 in every 4 or 5 loads of the scene (only on ios devices)

wojtek · June 19, 2020, 10:23am

Is it for a self-hosted scene? Bundling the scene uses the viewer version shipped with the Shapespark desktop application, so the one which doesn’t yet contain the workaround for the Safari and iOS issue.
The self-hosting bundles will contain the workaround starting from the next Shapespark desktop application release.

sachaandraos · June 24, 2020, 9:53am

It is self hosted,
Any idea when the next shapespark desktop release will be?

wojtek · June 29, 2020, 12:48pm

We plan to release the next version by the end of this week.