The avatar is missing when we try to create a meeting

Customization
1

Hello everyone,
Is the avatar missing from our virtual tour meeting? I’m trying to create a meeting but can’t see the avatar or the video. Could you please assist me with this matter? Thanks in advance.

https://ceoffice_concepts.shapespark.com/casual_area/
https://ceoffice_concepts.shapespark.com/casual_area/#meeting-key=Qp9coGaD08HvEt5q

2

Hi,

You’re using a custom HTML and you’re missing one necessary part:


    <div id="ext-meeting-who-list-folder" class="ui-folder-vertical ui-hoverable ui-panel">
      <img src="/webwalk/src/img/fold-vertical.svg">
    </div>

It should be inside the

 <div id="ext-meeting-status" class="ext-popup ui-top ui-left"
       style="display: none">

This element is mandatory. You may hide it if you wish, but do not remove it, otherwise the meeting won’t work properly.

I hope this helps.

1 Like
3

Thank you for your response. It’s working now. :man_bowing:

1 Like