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Unable to download scene from web dashboard

I recently have been experiencing an issue on my account where I am not able to download scenes directly from the web dashboard. Whenever I click download directly from my scene list, nothing happens.

I’m trying this on google chrome but I’ve also tried on Safari and received this notification when I try to download:

“Safari cannot open the page because the address is invalid.”

Can someone help with this?

The download button works only on computers with Shapespark application installed, the application is responsible for handling the link and downloading all the scene’s files.

I see. So the download function only works on Windows then? No way to download via web on macOS?

Not currently, but if you don’t have backups we can download scenes from your account and send you a zip with them, just let us know.

Good to know - thanks @jan !