Video texture control

Video texture control doesn’t work, what could it be?

I’m using 3dsmax.

However, within Shapespark I can’t make the video play and I also can’t make the video stream work.

Could you share a link to your scene, so we could take a closer look at the issue? You can send the link to or via forum’s PM if the scene is not public.

I can’t even add the trigger when I create the video texture control and I also can’t create interaction with the video stream.

Does this happen with every scene you try working on? Are you using Cloud or Desktop editor - if you use one, can you try it on the other and check if it still works? We could not reproduce this behavior, the adding of the extension and subsequently adding of a trigger works without any problems. Could you share a video and your scene with us, so that we can investigate this issue?