Hi @tim,
Your client hosting is powered by the nginx HTTP server. Self-hosting with nginx doesn’t work out-of-the box, as is the case with Apache HTTP server, because nginx does not support per-directory config files that could be provided inside the bundle. So, some global configuration changes are necessary to handle the scene resources which are precompressed.
The nginx configuration snippet that is provided in the bundle - .nginx-location.conf has to be manually added to the global nginx configuration. Could you ask your client if it would be possible for their IT staff to include this configuration? If not, we will send you an uncompressed version of your scene that doesn’t need such configuration changes.
(For reference, self-hosting with Apache HTTP works out-of-the-box, because Apache supports reading configuration for a scene directory from .htaccess provided inside the bundle.)